Frequently Asked Questions
(Select any of the following questions to expand the answer.)
Do you deliver and set up?
Absolutely! A knowledgeable member of the Discovery Bounce Team will deliver and set up each bounce house and ensure that it is clean and in good working condition well before your party starts and take it down after the party is over. Set up normally takes about 15-20 minutes, and take down is about 20-30 minutes. This service is included in your rental cost. Delivery charge applies for Palm Beach and Miami-Dade Counties.
What kind of power is required?
Our bounce houses plug into a standard 110v household outlet. We will supply the power cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bounce house should be no more than 50ft from that outlet. If you would like to set up a bounce house at a park or place without an electrical outlet within 50ft, let us know and we can arrange to use a generator for an additional charge.
What type of surface can the bounce house be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.
How much room do I need to set up a bounce house?
What is your weather policy?
Is there a deposit required to reserve a bounce house?
Are you Insured?
Are your units clean?
Do I need to clean the bounce house when the party is over?
Are bounce houses safe?
How many kids fit in a bounce house?
|Bounce House:||< 5 yrs||< 8 yrs||9-13 yrs||14-17 yrs|
|13’x13’ Bounce House||8-10||6-8||4-6||2-4|
|15’x15’ Bounce House||8-10||8-10||6-8||4-5|
|Combo Bounce Houses||8-10||8-10||7-8||4-5|
What are the bounce house rules?
- Adult supervision is required at all times.
- No SILLY STRING!
- No food, gum, candy, or drinks. No shoes, eyeglasses, sharp objects.
- No PETS!
- No climbing on the walls or netting.
- No flipping, somersaults, wrestling, or fighting.
- No Water Hoses, Sprinklers or Wet Kids! (our bouncers are NOT wet units)
- Allow only the same size kids to bounce at a time.
It is the Customer’s responsibility to keep the Unit clean and free from any type of debris. ADULT SUPERVISION REQUIRED AT ALL TIME. Customer agrees to pay $50.00 for cleaning inflatable unit(s) beyond the normal wear and tear. Customer agrees to pay $150.00 for a professional cleaning if Silly String or Gum needs to be professionally removed from unit(s).
How do I reserve my bounce house?
Simple! Just call us at (954) 399-2268 and one of our Discovery Bounce “Team Members” will take your reservation and gladly answer any questions you might have. You may also email us 24 hours a day with any questions and you will receive a response within 24 hours.
Can I have my party at a park?
Yes. Bounce houses are great for parks. Some parks require that you have reservations in order to have a bounce house at the park. Contact the park district for requirements. Also, most parks require an attendant to stay with the bounce house and you must use a generator.
What about tipping the drivers?
Your delivery drivers are responsible for the physical labor of setting up the bounce house and cleaning it, as well as reviewing rules and safety with you. If you feel the driver did an excellent job of preparing the bounce house for your event, a tip is appreciated by them.
What if I have to cancel?
No Problem. Just give us a call, there is no cancellation fee. However, we would appreciate as much notice as possible so we have a chance to rent your bounce house to someone else, we usually have a waiting list. (All deposit are non-refundable)