(954) 399-2268

LogoWeb

CLEAN,  SAFE,  FUN

FREE delivery for Broward County

Frequently Asked Questions

Q&A

(Select any of the following questions to expand the answer.)

Do you deliver and set up?

Absolutely! A knowledgeable member of the Discovery Bounce Team will deliver and set up each bounce house and ensure that it is clean and in good working condition well before your party starts and take it down after the party is over. Set up normally takes about 15-20 minutes, and take down is about 20-30 minutes. This service is included in your rental cost. Delivery charge applies for Palm Beach and Miami-Dade Counties.

What kind of power is required?

Our bounce houses plug into a standard 110v household outlet. We will supply the power cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the bounce house should be no more than 50ft from that outlet. If you would like to set up a bounce house at a park or place without an electrical outlet within 50ft, let us know and we can arrange to use a generator for an additional charge.

What type of surface can the bounce house be placed on?

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

How much room do I need to set up a bounce house?
Each inflatable unit requires a specific amount of clear area to inflate properly. When you call to reserve your bounce house, we will let you know the dimensions for the particular bouncer you will be renting.
What is your weather policy?
Your child’s safety is our main concern. We reserve the right to cancel due to rain or high winds. Bouncers cannot be used if there are winds of 20 mph or more. If the sky is overcast or if there is a light rain with no wind, we can still set up our bounce houses. If we show up at your house and you elect to cancel the event, no payment is required. However, if you elect to proceed with the party, there is no refund once we have set the bounce house up. If a delivery charge applies, Customer agrees to pay delivery charge if not canceled prior to arrival of delivery truck.
Is there a deposit required to reserve a bounce house?
No. All we need to know is the date, time & location of your event as well as the bounce house theme you prefer. We will collect payment (Cash) or (Credit) on delivery before we setup. A $50 deposit is required for orders over $300 or orders with more than one bouncer.
Are you Insured?
Yes. We are fully insured in the event of injury due to our gross negligence or malfunction of our equipment. This statement in no way implies legal responsibility. Please read your rental agreement. Please note: All individuals and/or companies that rent a bounce house are required to sign a liability waiver prior to set up. We CANNOT set up a bounce house until the liability waiver is signed by an adult.
Are your units clean?
All of our inflatables and equipment are meticulously cleaned and serviced after each rental. We want you to be comfortable in knowing that we are providing you with clean and hygienic rental producs.
Do I need to clean the bounce house when the party is over?
You, the customer, will need to inspect the inflatable unit to make sure that there will only be a reasonable amount of cleaning done by our staff.
Are bounce houses safe?
Yes. Our bounce houses are constructed to be as safe as possible. Each bounce house comes with a safety front step, emergency exits, and 18 inch stake tie downs. As with any activity involving small children, an adult should supervise. This will help to ensure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the bounce house. Most of our bounce houses are covered for weather protection (direct sun & light rain) and they have netting on all four sides to allow for greater visibility and air circulation.
How many kids fit in a bounce house?
Age:
Bounce House: < 5 yrs  < 8 yrs  9-13 yrs 14-17 yrs
13’x13’ Bounce House 8-10 6-8 4-6 2-4
15’x15’ Bounce House 8-10 8-10 6-8 4-5
Combo Bounce Houses 8-10 8-10 7-8 4-5

 

What are the bounce house rules?
  • Adult supervision is required at all times.
  • No SILLY STRING!
  • No food, gum, candy, or drinks. No shoes, eyeglasses, sharp objects.
  • No PETS!
  • No climbing on the walls or netting.
  • No flipping, somersaults, wrestling, or fighting.
  • No Water Hoses, Sprinklers or Wet Kids! (our bouncers are NOT wet units)
  • Allow only the same size kids to bounce at a time.

It is the Customer’s responsibility to keep the Unit clean and free from any type of debris. ADULT SUPERVISION REQUIRED AT ALL TIME. Customer agrees to pay $50.00 for cleaning inflatable unit(s) beyond the normal wear and tear. Customer agrees to pay $150.00 for a professional cleaning if Silly String or Gum needs to be professionally removed from unit(s).

How do I reserve my bounce house?

Simple! Just call us at (954) 399-2268 and one of our Discovery Bounce “Team Members” will take your reservation and gladly answer any questions you might have. You may also email us 24 hours a day with any questions and you will receive a response within 24 hours.

Can I have my party at a park?

Yes. Bounce houses are great for parks. Some parks require that you have reservations in order to have a bounce house at the park. Contact the park district for requirements. Also, most parks require an attendant to stay with the bounce house and you must use a generator.

What about tipping the drivers?

Your delivery drivers are responsible for the physical labor of setting up the bounce house and cleaning it, as well as reviewing rules and safety with you. If you feel the driver did an excellent job of preparing the bounce house for your event, a tip is appreciated by them.

What if I have to cancel?

No Problem. Just give us a call, there is no cancellation fee. However, we would appreciate as much notice as possible so we have a chance to rent your bounce house to someone else, we usually have a waiting list. (All deposit are non-refundable)

Proudly Serving

broward  palm_beach - Copy

Free delivery for Broward County

Licensed and Insured

insured-by-the-CIA
Rest assured, we are fully licensed and insured.